It was damaged during shipping. A package is damaged in transit. Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … In many cases the buyer is covered by either … It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. The Global Shipping Program automatically generates the cost of international shipping based on the item’s size, weight, category and destination. That being said items do sometimes get damaged during … When the machine answered I said "global shipping program damaged item". Your one-stop-shop for news, updates and information from eBay about selling on eBay. http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center, An item was damaged in the ebay global shipping program. The item was wrapped well when it left me and there was no damage showing on the box "received pictures". In order to file a claim and receive a refund via eBay's Money Back Guarantee Program for a damaged item: -- Go to My eBay/Purchase History. -- Locate item that arrived damaged … Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … Give support, share information, and connect with fellow members. The buyer should be reimbursed by Pitney Bowes. We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! Please feel free to start a new thread if you wish to continue to discuss this topic. That got me speaking to the right department. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay … When the machine answered I said "global shipping program damaged item". so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same … I posted an item through the global sipping programme which arrived damaged. No, you don't give a refund. Scroll down to seller protection, then click terms and conditions: http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center. So what to do? Here's how: Go to Site Preferences - opens in new window or tab in My eBay. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. So, it appears that eBay's Global Shipping Program can reject forwarding of a package and then either destroy or resell the items in question (while giving a full refund to the buyer). I called eBay again, the support told me to write an E-Mail to them. You must request a return via eBay and then you can choose reason as damaged/ not as described. ... Well, AF, another shining example of ebay… Top Rated sellers, as well as sellers with at least 300 transactions during the previous … You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. Click Site Preferences on the left. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay. I sent off an ebay package to a buyer. I UNDERSTAND IT IS BETWEEN THE BUYER AND EBAY BUT THE SELLER HAS ASKED ME FOR HELP BECAUSE NO ONE HAS CONTACTED HIM. eBay reserves the right to collect, using any collection methods at its disposal, any unpaid amounts that eBay pays to … A seller wrote recently telling us about a problem with the new program, which she just started using. There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items … Get quick answers to important questions to get you selling faster and better! If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. I WAS THE ELLR AND THE ITEM WAS RECEIVED BROKEN IN CANADA. Once the case is open then you call or the seller calls to move the case to the GSP team to deal with the refund. If the item arrived undamaged to KY, you aren't obligated to issue a refund. Ebay … Maybe anybody has another idea how to go on now. About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. 3. 2. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 … On the line with eBay. Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If for no other reason than if the item is damaged after it leaves the Shipping Center they are then on the hook to cover any damage. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. This is, of course, a nightmare for rare collectibles where we care more about the item … In many cases the buyer is covered by either the eBay Money Back … Global Shipping Program damaged my item Global Shipping Program damaged my item Jan 6, 2014 9:54:34 AM. Due to the age of the thread, it has been closed to further replies. Meet other eBay community members who share your passions. I had a similar thing happen to me. 3. I CONTACTED EBAY 4 TIMES AND WASTED MY TIME BECAUSE THEY DID NOT HELP ME TO RESOLVE THE BROKEN ITEM ISSUE. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. Rep says that they open packages and inspect for damage and if there is no damage they forward to recipient, if there is damage they contact the seller. I've tried the following way: 1. How do you follow up with Ebay on this? If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem … Sent the item via courier to the Derbyshire centre and know it arrived as the couriers website, Hermes, shows it as delivered. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. Beside Shipping Preferences, select Show. The item was not as described in the listing. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. One seller had double-boxed a delicate collectible and the buyer received it single-boxed and damaged. 2. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. Your purchase of a GSP Item is subject to eBay's unpaid item policy. AS THE SELLER I FEEL VERY BAD THAT HE CANNOT GET THIS RESOLVED. THIS WAS MY FIRST TIME AND FIRST ISSUE. Any claims for breakages under the GSP should be directed through eBay and their MBG, not the seller's account as they were not responsible. I was then told that eBay was turning the auction case over to the GSP, that I would receive email confirmation that I was not responsible for the damage, and GSP would take care of the buyers refund after an investigation. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. I called DHL Express, they told me that I can't  report the claim, the sender (Pitney Bowes) has to report it. they use multi pal courier companies that can damage … If you were the winning bidder, you should contact the seller immediately. Any help will be appreciated. I went to the link and yes it says that sellers are not responsible, but Ebay sent me a "Item Return" notice giving me 3 options for refunding. SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. I called eBay and they helped me resolve it, here's how: 2. I have the same problem, but eBay.at / eBay.de won't help me. DO NOT SELL WITH GLOBAL SHIPPING PROGRAMME IF YOUR PRODUCTS ARE EXPENSIVE. However, when I receive it, I notice the parcel's external box was damaged… Select Edit beside Offer … It was damaged massively because Pitney Bowes hasn't repacked it well and the packaging was not very stable (some broken parts lies in the bubble wrap, so I know it was damaged on the way from the USA to me in Austria). As eBay has no control over Paypal they are two seperate companies. This is good and bad. If GSP continues to … Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. The Global Shipping Program makes your items available to more than 60 million buyers worldwide. To the last poster.. You want to return an item I received a notebook, bought on the 28th of July 2017 about one week ago. Copyright © 1995-2021 eBay Inc. All Rights Reserved. The item never turned up with the buyer in the US so he, naturally raises a complaint. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage … The good is that your item is inspected by eBay in the forwarding process and confirmed that the item … I called the local eBay hotline, the told me I have to open a case on PayPal - which I don't understood, but I've opened a case on PayPal. 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