See the list of common account issues below that may be preventing you from booking. Username and password will be sent to you via email. I have rented from you all before, and now I am being denied for no reason?!? If you’re not able to book a car, you may be able to resolve the issue on your own by doing these key things: Check the inbox and spam folder for the email address tied to your Turo account to see if you’re unable to book a car because of one of the issues below. Turo will demand proof that you presented the claim to YOUR insurance carrier, and that they DENIED the claim. If you can’t find an email from Turo, check the “Approval status” on your Account page for a notification. Check out what 5,479 people have written so far, and share your own experience. So I stopped driving for Lyft and started focusing on other, higher-paying activities, such as giving 110 percent to my 9-to-5 job at BiggerPockets. What a nightmare If you want your response Turo's customer service is … Anyone had experience with Turo specifically? Must be due to my orientation (gay). The information of the insurance on the report was of owner of the car, not of the renter at the time. Rent nearby cars, trucks, and vans, by the hour or day, on Getaround. They told me they couldn't help and I should phone the valet attendant. Review #1085225 is a subjective opinion of Insurance & protection. This amount is usually at least 2x if not 3x or 4x what they paid me. Comment the review as Turo verified representative. The app is beautiful, lots of vehicle options, good prices and the process seems simple and painless. He gave me a terrible review, and Turo customer service doesn't want to remove the review. Responsible, nice people. I received no email back after 6 days. We had great luck with the first two renters. Turo filed a claim with the party at fault but didn't provide any information so the claim was denied and is now trying to charge me. GetHuman4950846 did not yet indicate what Turo should do to make this right. I have still not received any call from a manager, just another automated email stating they are no longer replying to my emails? Or we may still be reviewing your materials. Saimah's Experience 633 views. In fact, it may disrupt the process flow and add to your wait time. If it can, follow the instructions we give you. Please note that further communications from you will be read, but not responded to. He approved my request and I was given the owner’s phone number and exact location. I just would like a call from a manager & get this resolved!! I got denied to rent with turo. instructions for paying an account balance. Check your inbox and spam/junk mail folder for an email with the Subject line “You’re unable to book on Turo.” If you believe the score we received for you from TransUnion is incorrect, take these steps: Look through the inbox and spam/junk mail folder of the email address tied to your Turo account. We are new to Turo and decided to put one of our personal cars on the site for rent - a Mercedes S-Class. Explore the highways and byways of Miami Beach in Kyle’s Bentley Continental GTC on Turo, where you can book the perfect car for your next adventure, courtesy of local hosts. How Turo works. The valet attendant seemed confused by the question and was unable to help either. I have any and all documentation needed to give them if needed. I was denied a membership but they couldn't tell me why I was denied for "proprietary" reasons which makes no sense because they have NO COMPETITORS! I had no idea why I was denied; I was perplexed and a felt a little slighted. I interviewed at Turo (San Francisco, CA) in Apr 2019. Scroll down to see your “Approval status.”. Search for jobs related to Turo denied me or hire on the world's largest freelancing marketplace with 19m+ jobs. Turo is not on your side, and will do everything possibly to pay you as little as possible. | Read 6,181-6,200 Reviews out of 7,032 On top of that, appears he put a bad tank of gas in. Turo denied my claim, I am in a dilema of taking them to small claim court or use the online arbitration service, fairclaims.com, suggested by Turo the arbitration cost will be covered by Turo, although I have to waiver the appeal right after anybody who has experience, please share your thoughts, thanks 14 … If you’re a Turo host who wants to offer delivery, you must get approved to drive. Saimah's Experience 444 views. They have no real reason to deny me! It was never deposited. Book instantly Bikram’s Honda Pilot for $59/day on Turo today! Now, I'm stuck with a $1300 repair bill. Check your email inbox and spam folders for an email from Turo with details and instructions. Thank You for Your Reply! And others may be issues that simply can’t be resolved. I need to know how to open an account on my name and get approval for a rental. Called the Turo Seed Initiative, those who are eligible can raise up to $15,000 via crowdfunding and Turo's matching program. Get contact details that poster left for the company. Part of my claim was denied because I only took the 5 required before and after pictures. Very frustrating, but maybe a blessing in disguise since they seem to have very bad customer service issues. They have also buried online reviews calling them out. Explore the highways and byways of Denver in Nathan’s Audi Q5 on Turo, where you can book the perfect car for your next adventure, courtesy of local hosts. I am warning you!! I called the police and a report was done. | 5,479 people have already reviewed Turo. Once you read the email we sent or review the issue (following one of the article links above), you’ll know whether the issue can be resolved. This is so UNPROFESSIONAL AND UNACCEPTABLE! After being told that I have successfully moved to an on-site, it was proposed that, since I was not in SF, a 6 hour Google … Have you ever tried the “sharing economy”? | Read 6,381-6,400 Reviews out of 7,896 He damaged my front right headlight assembly completley. Some experiences can be better then others but overall even if you dont have the best experisnce , turo is very accessible and always ready to make sure everything met your needs Note that contacting us more than once about the same issue won’t result in a faster response. Check out what 7,896 people have written so far, and share your own experience. Finally got this AGAIN Your request (Turo Membership Declined) has been updated.You can add a comment by replying to this email.Christian Rico Ungos (Turo Support)Aug 8, 16:36 PDTHi Kathleen, Thanks for reaching out. List your car. Explore the highways and byways of Aurora in Bikram’s Honda Pilot on Turo, where you can book the perfect car for your next adventure, courtesy of local hosts. Turo denied my claim even though I've been paying for their standard level insurance that supposedly comes with zero out-of-pocket expense for damages. Turo is an American peer-to-peer carsharing company based in San Francisco, United States.The company allows private car owners to rent out their vehicles via an online and mobile interface. Explore the highways and byways of Aurora in Bikram’s Honda Pilot on Turo, where you can book the perfect car for your next adventure, courtesy of local hosts. Next is the protection fee, which is a fancy term for insurance. I applied for Mturk in December of 2016, and by January 22, 2017, I … It took me almost 7 weeks to get my damages paid for. Turo says the rear bumper is normal wear and tear even though it was right at 3 inches. | Read 2,021-2,040 Reviews out of 8,021 They denied me and took 200 out of my account. Your current scenario: Using personal insurance to cover your Turo fleet. After renting a car that had a part fail and the owner agreed it was no fault of mine. I did see this article in CleanTechnica a few weeks ago which lays out someone's experience in Georgia On top of that, appears he put a bad tank of gas in. Do you agree with Turo’s star rating? This is ridiculous, and very easily resolved if they would learn to xommunicate by phone or email, that are not automated replies! Book instantly Kyle’s Bentley Continental GTC for $440/day on Turo today! Simply rent, unlock, and go in an instant with the Getaround app. its all a scam do not trust turo if anyone has been a victim to them please contact me this people need to be shut down I even got scammed outside the website and they never reported or shut down the guy posting cars on it ! Requirements with regard to age, license, identification, and communication differ by region. You may be able to resolve some of those issues on your own. Turo finds out what insurance guest has. Jan 24 2020 02:55 pm, Oakland, California ... Then denied me and have been trying to foreclose on my house ever since. First off, the host left a debit card to cover the parking at the airport and it declined. Please Turo, could you reinstate the shuttle service or come up with a better way to allow families to use Turo at LAX. Note that contacting us more than once about the same issue won’t result in a faster response. Thank god for turo Overall I love the website . You may be able to resolve some of those issues on your own. I've seen a few S's near me but they don't seem to get many takers, maybe the service isn't really taking off (i know it's been around a while under the name "relayrides" previously).

You can also subscribe without commenting. Some cars are “instant book”; some require you to send a request to the owner who will manually confirm or deny your request. If you have an outstanding balance from an unpaid reimbursement or claim, you can’t book a car. Turo says the rear bumper is normal wear and tear even though it was right at 3 inches. They are continuing to send same automated email. The car owner was utterly unreasonable and tried to blame me for scratches that were already on the car and try to charge me absurd cleaning charges. To mitigate a lot of that, I read there is "remote check in". Reason of review: If you contact us about a final decision we’ve already made, we won’t be able to change that decision. To check, log onto Turo and go to your Account page. That is what uninsured cost to repair means. Your personal carrier will than drop you like a hot potato when they learn you did Turo without getting a commercial policy. It's free to sign up and bid on jobs. Very bad company I wouldn't recommend at all. Private messages do not impact your company rating. Unfortunately their customer support is a nightmare. Learn more. I sent a message to customer service and they advised that they have to take additional steps to verify my identity and for me to send a picture of my license, a picture of myself holing my license and a picture of my debit card. Would You Like to Convert It Into Review? I went to rent again and received a message that I was unable to rent. How to change your password and email address.

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