"This shade is a very nude-nude, with a neutral undertone," Hill said in her video. I will give you a full refund.". People also said the lipstick they ordered appeared to be melted when they were delivered. What's In Jaclyn Hill Cosmetics? "I am so, so sorry that any of you are experiencing anything less than absolute perfection from my first launch," Hill said in her video. She also swatched each product from her brand and listed the Jaclyn Cosmetics launch date as May 30. Jaclyn Announces Jaclyn Cosmetics. "Is that the reason consumers got their lipsticks before the PR boxes went out so they wouldn't say how terrible the product was?" Hill eventually responded to the concerns on Twitter, and said that while boxes were "supposed to be delivered to influencers several days before" her launch, "there was an issue that delayed them.". After people received their orders from the brand, many accused Hill of selling broken products, while some said they experienced lip irritation after using them. Kenna says it is totally unheard of. According to Hill, the black dots found by some customers are "oxygen bubbles" that are "100% safe," while the gritty textured experienced by others is the result of lab vats not thoroughly mixing ingredients. The white hair fibers others see are because the lab … In the photo, the lipsticks appear to be pigmented and creamy. Please report missing, damaged, or defective products within 45 days of delivery, and we will replace damaged or defective products at no additional charge. A customer named Kristy Lynn previously told INSIDER that she attempted to purchase the entire range of Jaclyn Cosmetics lipsticks when it launched but was able to buy only 10 shades, as the rest sold out quickly. But on Twitter, some people are skeptical of Hill's claims. A statement on the customer service section of the Jaclyn Cosmetics … Others agreed and said they also experienced small black dots on their lipstick, which created a gritty texture when applied. Bonaire, China, Congo - Brazzavile and Congo - Kinshasa, Cuba, Ghana, Iran, Iraq, Kazakhstan, Kyrgystan, Libya, North Korea, Mexico, Nigeria, Peru, Qatar, Russia, Saudi Arabia, Sint Eustatius and Saba, Somalia, South Sudan, Sudan, Switzerland, Syria, Turkey, United Arab Emirates, United States Minor Outlying Islands, Venezuela, Yemen, and Zimbabwe. For her initial launch, Hill chose to create a 20 shade collection of … On Twitter, some people shared photos of lipstick that they say was coated with small white fuzz and hair when it arrived. Ahead of the relaunch of Jaclyn Cosmetics, Jaclyn Hill shares how “confident” she is with Allure's digital beauty editor Devon Abelman. She also promised to refund and replace any damaged lipsticks purchased by customers. While some people felt that Hill's swatches on Instagram appeared to look more orange-toned than swatches shared by her brand, according to Revelist, others felt that swatches in the promotional photo were superimposed onto the three arms entirely. Typically, beauty influencers and YouTubers receive makeup before it comes out so that they can publish an early review. In her apology video, Hill said that Jaclyn Cosmetics would be halting its future productions and switching to a new lab. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more.Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Visit INSIDER's homepage for more stories. ", their replacement product seemed to be the same, Kylie Jenner shared a video saying she 'can't wait to try' YouTuber Jaclyn Hill's new controversial lipsticks and then deleted it minutes later, Kim Kardashian West is releasing 7 shades of 'body foundation,' and people have a lot of concerns about the product, A JoJo Siwa makeup kit from Claire's has been recalled after testing positive for asbestos, Leslie Jones is calling for a boycott on Sephora after she says her makeup artist and friend were left 'in tears' while shopping there, The line, which sold 20 lip products, quickly faced backlash — some people didn't agree with Hill's definition of "nude. "I was not going to launch a brand, over my dead body, that had one launch, and then just faded away. Lynn said that, once she applied the shade and wore it for a few hours, she experienced her chin "breaking out," and noticed that her arm "broke out in a rash and became itchy and red." 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