Check out the company’s refund and return policies, the item’s availability, and the total cost of your purchase before you place your order. In general, most businesses want to keep the consumer happy so you’ll keep coming back with them. My package is shipped and I wait and wait and wait and wait, 3 weeks pass, never received anything, so I message the seller and they just refund me the next day. In addition, you can report the seller to us in Marketplace. If you’re ordering by phone, keep a list of the items, their stock codes, and the order confirmation code; your canceled check or the charge or debit statement showing the charge for your order; and any communications to or from the company. Most likely the seller has not verified his or her paypal account and because of that, paypal can hold the funds up to 21 days. The shipment “clock” begins when the seller receives a “properly completed order.” Federal law (the Mail or Telephone Order Merchandise Rule) requires retailers that process orders by mail, telephone, or the Internet ship items within 30 days. If you do not respond to the second notice, the seller should assume that you are not willing to wait, cancel your order, and issue a full refund. It requires sellers to have a reasonable basis for claiming they can ship an order within a certain time and details what sellers should do if there is a delay. The order should be canceled and a refund issued promptly unless you indicate by the revised shipping date that you are willing to wait. Things are never what they seem sometimes. The seller ended the auction early and sent me an invoice through pay pal. Still, some debit card issuers may voluntarily offer protections and solutions to problems like not getting merchandise you bought with a debit card. The 60 days have passed, and you may be outside of the time to dispute the charges. It’s a good idea to send your letter by certified mail; ask for a return receipt so you have proof of what the credit card issuer received. We suggest reaching out to the seller if the item is not shipped … Archive View Return to standard view. If the seller doesn’t promise a shipping time, and you are applying for credit to pay for your purchase, the seller has an additional 20 days (50 days total) to establish the account and ship the merchandise. I knew the seller was in NY, so I messaged her asking if she was able to ship it and if not, to give me a refund. Yes the seller can do that. I need help from Etsy to get my money back. For shipped items, any item that is not shipped to the recipient's shipping address on the Transaction Page. But, if there is yet another delay, then the Rule requires the seller to contact you again and give you a revised delivery date, or the option cancel the order for a full refund. You received a completely different item. I purchased an item from a seller for $750. Make sure to include your name, address, account number, and a description of the billing error- in this case nondelivery of your goods. Two federal laws- the Mail, Internet or Telephone Order Merchandise Rule and the Fair Credit Billing Act offer protections and procedures, so you don’t have to pay for merchandise that you ordered, but never received. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I bought an item around 20 days ago. He left good feedback for me but still hasn't shipped or responded to my request for tracking info or an estimated ship time. Keep a copy of your dispute letter. Unicorns do exist. By law, a seller should ship your order within the timeframe stated in its ads or over the phone. What can be done if a seller never ships your item on Poshmark? This would have proved she shipped, and in case of this kind of kerfluffle would have given the PO something to look for. If you pay by credit card where the seller is the card issuer, the seller must credit your account within one billing cycle after the order is canceled. If the seller can’t meet the revised shipping date, it must notify you again by mail, email or telephone and give you a new shipping date or cancel your order and give you a refund. They have not shipped any items in my order. Open a dispute in the Resolution Center to get the process started. The item was damaged en route to its destination. The item is missing parts or features, and this was not disclosed. I want to clone him. make sure you leave a negative feedback for the seller as well. I ordered some items from a shop 10 days ago. So what do you do when you get a credit card bill but no merchandise? We are constantly working to ensure all sellers ship as soon as possible. Some credit card issuers make an exception to the general industry rule against sellers charging before shipping if the seller tells you about its practice at the time of sale. If you’ve never heard of the seller, enter its name in a search engine with words like “complaint” or “scam,” and read about other people’s experiences with the company. last updated – posted 2015-Dec-22, 7:01 pm AEST posted 2015-Dec-22, 7:01 pm AEST User #35451 5435 posts. How to open a dispute. You agree to the delay. It's that simple. But the error can be corrected. Check the processing time or estimated delivery date to know when the item should have been shipped. Remember, you will need to ship your item within 3 days otherwise it may not be accepted at the carrier. If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund. Essentially, this rule requires sellers to have a reasonable basis for claiming they can ship an order within a certain time. If the seller is unable to ship your product within the promised time, the rule requires that they must notify you, provide you with a revised shipping date, and give you an option for either a full refund or to accept the new delivery date. The seller must prove they shipped the item to ebay or you receive a full refund including shipping costs. seller never shipped item seller never shipped item Oct 25, 2016 6:10:37 AM. See our sample letter, and contact your debit card issuer for more information. If you’re sure the seller said nothing or wasn’t clear about its charge practice, the credit card issuer is more likely to allow the dispute. Fortunately, the vast majority of these sales occur without any problems, but what happens when those shoes you purchased online do not show up? It should have been to you already. There is simply no evidence that this item ever shipped. In addition, contact your state. I’ve checked back every now and then to see if the seller had shipped the item. I never heard from my seller. There are a variety of scenarios that meet this condition, for instance: Hopefully utilizing the above steps should quickly put the law on your side and help get you a refund for your order, or the charge removed from your credit card statement! Below is a quick summary of steps to take to get either your money back or the charge removed from your credit card bill: Reach out to the seller and try to resolve the problem with them directly first. The other case, the seller sent a message saying the item was shipped, but gave a bad tracking number. I have requested a refund and seller is not responding or issuing the refund. The rule also tells sellers what to do whenever there is a delay in an expected shipment. Write to the credit card issuer at the address given for “billing inquiries,” not the address where you send your payments. Consider your experience with the company or its general reputation before you order. Most important: after 7 days the buyer has the right to cancel the order. If your order never shows up and the seller can't provide proof of shipment or delivery, you'll get a full refund. By law, a seller should ship your order within the timeframe stated in its ads or over the phone. If it is past the 3 business days, we would recommend contacting the seller for a status update. The credit card issuer may not take any legal or other action to collect the disputed amount and related charges (including finance charges) during the investigation. 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