Front Desk by Kelly Yang. A comprehensive database of more than 14 front office quizzes online, test your knowledge with front office quiz questions. Hotel Vocabulary Quiz You can do this quiz online or print it on paper. How does a desk assistant answer the phone at the front desk? Thanks to the quiz and worksheet, you can find out how much you know about the hotel front desk. What newspapers must be available at the front desk? Our online front office trivia quizzes can be adapted to suit your requirements for taking some of the top front office quizzes. A pen that is clean and in good condition, Politely ask the guest in front of you to wait while you take the phone call, Answer the phone and place the caller on hold, Tell them what time the newspaper is supposed to arrive, Offer the guest a choice of newspapers or the option of not receiving a daily newspaper, Offer the guests a choice of newspapers, any combination that they want. Save. . Front Desk Quiz. World's Hardest Science Quiz You'll Ever Take. Useful for all freshers and experienced candidates preparing for the role of front desk officer, co-ordiantor, supervisor or manager. Ask the guest for the name on the room, the room number, and the room rate. A key function of the front desk is to verify Reframe the Concept of a Visit A key function of the front desk is to verify insurance at every visit & educate patients about the CHC’s patient policies Schedule visits to include 15 minutes up front for the patient to check in Create private spaces where front desk staff can Guest History Database Walking the Guest 8. Marketing Chapter Multiple Choice Quiz Questions! Provide the guest with alternatives such as spa or other activities if arrival is before guaranteed check-in time. Also explore over 14 similar quizzes in this category. Also, ask for a photo ID. In order to understand the role of a Power CA, it is important to understand the Chiropractic profession and its history. A package offered by a resort includes the cost of breakfast, and either Lunch or Dinner in the room charge. How many times must the guest’s surname be used during check-in? Best Front Desk Objective type Questions and Answers. Is there anything else I can assist you with?”, “Thank you for choosing to stay with us. All of the following are typically found in a front office information directory except: Can you process a single site's meter read inside the Reservation Screen? She doesn’t have a dog. 5th grade . What type of pen should you provide to the guest during check-in? . Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted. Marketing Chapter 1 Multiple Choice Quiz Questions! A. Spend the entire … Convention and Vistor Bureaus (CVBs) Expected Arrivals Central Reservation Office (CRO) Early Arrivals 45. She doesn’t live in a house like her friends. Attempt: 1 - Completed - Score: 90 You Answered Question Correct Incorrect Which of the following does Queue Rooms list? Front-desk quiz: Test your medical knowledge answer 6C. (Select all that apply), Section 3.3—quiz: Front Office Security, Front Desk Brand Standards Test! True b. Winner of the 2019 Asian Pacific American Award for Literature New York Times Bestseller! PLEASE make sure that the walk-in fills out an appointment form. Take our free Front Desk quiz below, with 25 multiple choice questions that help you test your knowledge. Verify the guest’s room number and their method of payment. There is no cost to _____ for a guest room safe with the limited warranty benefit. Give numbers of Online practice exams of Front Office and measure your performance daily to crack any Competitive Examination for the jobs and … Is there anything else I can assist you with?”, “Have a nice stay. 2. Determine the best options for the guest based on empathic listening. What should you do if you have a guest that lost their room key? 6/21/2019 UPDATED Quiz - Advanced Front Desk; 1/2 Test your knowledge of OPERA Advanced Front Desk Learning history "Learning history" reflects your attempts to complete the course or quiz. New York Times, and/or USA Today plus a local newspaper, A communication earpiece, a pen, or a pencil, A communication earpiece, a pen, a pencil, or a cigarette, Stand near your co-workers, so that you can communicate easily, Turn your back to guests if you are talking to a co-worker, so that they do not hear your conversation, Be located in visible sections or spread out to assist guests, rather than huddled together talking, “Please”, “thank you” and "may I suggest", “Please”, “thank you” and "hey, how are you? Trivia Quiz, Front Desk Operations Questions! The book shares Mia's challenge of wanting to help her parents while navigating racism, poverty and finding her identity.This bundle includes:a) Front Desk Quotes (15 quotes that present a visual wa Tell them that the Bell Person will bring their bags to their room. Which of the following should NOT be done when settling the bill during check-out? “Thank you for choosing to stay with us. Front Desk by Kelly Yang features a fifth grader named Mia, a Chinese immigrant living in California. Trivia Quiz, Marketing Planning Quiz Questions! Which Naruto Character Are You Most Like? Which of the following persons should be allowed to place items into or remove items from a guest’s safe deposit box? Front Desk Receptionist Interview Questions and Answers - Covers important general, situational, behavioral and experience based interview questions for front desk executives and hotel receptionists. What must you do when offering newspapers to guests? a. Copy and Edit. Trivia Quiz quiz which has been attempted 3562 times by avid quiz takers. International Marketing Practice Exam Questions! Where to begin? Trivia Quiz, What Do You Know About Damiani Jewellery? You are also able to False . Front-desk quiz: Test your medical knowledge answer 2D. Ask for the guest’s for name, home address or telephone number to confirm guest’s identity. How about right here? Trivia Quiz. Front Desk. At the front desk in a hotel, many agents take messages for both employees and guests. Actually, a lot of secrets. Sales Quiz On Selling Techniques: Trivia! Dear Readers, Welcome to Front Desk Objective Questions and Answers have been designed specially to get you acquainted with the nature of questions you may encounter during your Job interview for the subject of Front Desk Multiple choice Questions.These Objective type Front Desk are very … The book shares Mia's challenge of wanting to help her parents while navigating racism, poverty and finding her identity.This bundle includes:a) Front Desk Quotes (15 quotes that present a visual wa Which Harry Potter Hogwarts House Do You Belong To Quiz. Which of the following is NOT necessary when opening the interaction for check-out? Central Reservation Office (CRO) 7. It’s based on our hotel vocabulary page , part of the EnglishClub English for Work series. It is a simple set of questions therefore it will be easy to answer. What must you do when you offer luggage service to a guest? The lobby Manager represents the Housekeeping throughout the day. This module is packed with content to bring you and your practice […] If you have a sign at the front desk, it should be: What types of objects can we have behind our ears? Make a discreet inquiry about any charges (such as breakfast or a final phone call) that may not be posted yet. Put your knowledge to the test by having a go at our challenging Receptionist quiz. SitemapCopyright © 2005 - 2021 ProProfs.com. Try this amazing Front Desk Brand Standards Test! 5. Take the free quiz now! Hotel sets up and sells own package to individuals. Welcome to RMS: Front Office Operations Quiz. Share. * Both take walk-ins. Give the key packet to the guest and point them to the elevator. What do we need from every patient? The answer is endofloxacin. 2) D–Incorrect. 6) C–Incorrect. What is NOT necessary to verify during check-in? https://quizizz.com/admin/quiz/5d9ddd24991b4f001e764e11/front-desk 80% of web visits start in a search engine. Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting, and shake the guests' hand. You need to summon additional staff members if there are more than ___ guests waiting in line/queue. Its operations and responsibilities are topics on the quiz. The following are some of the most popular front desk interview questions, with example answers to help you prepare your own: How have you managed high-stress situations in previous jobs? When receptionists know their clinical stuff, they're more likely … Continental Plan include Lunch & Breakfast. jacksonpartridge511. Marketing Commucations Exam Questions! May be better than the group rate. Let me know if you have any questions.”, Open the interaction with eye contact, a smile, and greeting, Use a clear, pleasant, and energetic tone of voice, Make a discreet inquiry about the guest’s satisfaction with their stay. The check-in must be completed within ____ minutes. The questions focus on policies and procedures followed by … Can You Pass This Basic World History Quiz? QUIZ NEW SUPER DRAFT. If your answer is yes, then this quiz if is for you. There is no need to sign up or register to take part in this test. Introduce yourself by name, use an energetic and pleasing tone of voice, and use a clear and pleasant greeting with "How may I assist you?”, Introduce yourself by name, use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting. Guest without reservations needing rooms Walk-ins How many minutes should it take to process a reservation? When taking a message, it is important to repeat the message or phone number back to the caller to be sure that the information to be delivered is correct. My name is Bob. For a group check-in or during peak check-in times, additional staff needs to be deployed to tag luggage which must then be delivered to the room within ___ minutes. If no bell person is present, what should you do? What must be included during the check-in greeting? Front-desk quiz: Test your medical knowledge answer 6C. The person at the front office is charged with helping the guests check in to their rooms, take down their information, and answer questions raised by the guests. 80% average accuracy. Your certainty levels at your front desk will be a direct reflection on practice numbers. September 1, 2010. Meet the Characters Hank Lupe José Mr. Tang Mia Mrs. Tang Mr. Yao Jason The Motel Character illustrations © 2018 by Maike Plenzke Front-desk quiz: Test your medical knowledge August 31, 2010 Take this 10-question quiz to discover if you're an informed veterinary-clinic receptionist... or just the front-desk help. Trivia, Answer These Front Desk Questions! 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